Privacy Policy

  1. Information We Collect
  2. How We Use Your Information
  3. Who We Share Your Information With
  4. SMS & Text Messaging Consent
  5. Data Security
  6. Your Rights & Choices
  7. Cookies & Tracking
  8. Changes to This Policy
  9. Contact Us

Tankless Hot Water Solutions & Plumbing is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, or communicate with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: name, email address, phone number, and mailing address.
  • Account & Profile Data: username, password (hashed), and preferences you set.
  • Transaction Data: purchase history, billing details, and payment method information (processed securely through our payment provider — we do not store full card numbers).
  • Communications: messages, inquiries, or feedback you send us, including via SMS or web forms.
  • Technical & Usage Data: IP address, browser type, device identifiers, pages visited, and time spent on pages, collected automatically through cookies and similar technologies.
  • Location Data: general geographic location inferred from your IP address.

We collect information you provide directly (e.g., filling out a form or opting into SMS), as well as information collected automatically when you interact with our website.

2. How We Use Your Information

We use the personal information we collect to:

  • Provide, operate, and improve our products and services.
  • Process transactions and send related communications (receipts, confirmations).
  • Send transactional SMS messages you have explicitly opted into (e.g., appointment reminders, order updates).
  • Respond to your questions, support requests, and feedback.
  • Send promotional communications where you have given consent, and honor opt-out requests promptly.
  • Analyze usage trends to improve the website experience.
  • Comply with legal obligations and enforce our terms of service.
  • Detect and prevent fraud or security incidents.

3. Who We Share Information With

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, analytics, hosting). These parties are contractually obligated to use your data only to perform services for us and to protect it appropriately.
  • Legal Requirements: When required by law, regulation, court order, or governmental authority, or when necessary to protect our rights or the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
  • With Your Consent: For any other purpose with your explicit prior consent.

We do not share your personal information with unaffiliated third parties for their own marketing purposes without your consent.

4. SMS & Text Messaging Consent

When you provide your phone number and opt in to receive text messages from us, you consent to receive SMS or MMS messages related to the purpose you opted in for (e.g., appointment reminders, order notifications, or promotional offers where separately consented).

Important — SMS Consent Policy

SMS consent and phone numbers collected for the purpose of SMS are not shared with third parties or affiliates for their own marketing or messaging purposes.

Message frequency varies based on your interactions. Message & data rates may apply.

To opt out: Reply STOP at any time to unsubscribe from SMS messages. After opting out, you will receive one final confirmation message.

For help: Reply HELP or contact us at office@notanku.com

Your consent to receive SMS messages is voluntary and is not required to purchase products or services from us.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to certain legal exceptions.
  • Opt out of marketing communications at any time (click "unsubscribe" in emails or reply STOP to SMS).
  • Data portability — receive a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us using the information in Section 10 below.

7. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, local storage) to recognize your browser, maintain session state, understand website usage, and deliver relevant content. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

We may use third-party analytics services (e.g., Google Analytics) that set their own cookies. These services are governed by their own privacy policies.

8. Changes to This Policy

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out:

9. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please reach out.